This hotel is fine, and although the customer service was great I don't think we will be back.After spending several hours at the Cabazon Outlet Mall, ventured over to the Morongo Casino, Resort & Spa to spend a few hours playing the slot machines. As tired as we were, I was grateful for his immediate attention. Minutes later he and two security guards went to the room and handled the situation. A man, I am assuming a manager, said he would take care of it. By 2am my husband went down to the lobby. Seriously? I wanted to tell the couple next door to 'get a room' but unfortunately they already had one and it was right next to ours!!! Thankfully my kids never woke up to hear the obscene noises. The walls are so thin you can actually hear what they are saying! By 1:30 in the morning the music had stopped but other noises began. Neighbors next door were talking loudly and playing music. We were exhausted from a previous late night and were hoping to be asleep by 10:30. No pool is deeper than a few feet so it feels geared towards the little ones. Pool was crowded but nice - sandy beaches and a lazy river. When I got off at the outlet the driver confirmed he would be back in an hour and he was. Shuttle was easy to get and I was told it ran on the hour.

Husband and kids enjoyed the pool while I took the shuttle to the outlets. An odd choice knowing that families will be staying there. A frosted glass window separates the shower from the bedroom which although pretty, was pretty see through. It is a casino afterall so the casino, elevators and basically everywhere but our room smelled like smoke. Check in was easy (Mai was great!) and we got a non-smoking room.

We decided to stay one night here with our two boys before heading home. JW is more upscale and has many more amenities. I can't really compare the two since they are entirely different types of hotels. We stayed one night after having stayed 3 nights in Palm Desert at the JW Marriott.

Hotels near morongo casino cabazon ca